Terms and Conditions
These terms and conditions apply from January 1st, 2020 for all orders made at UKmasks.com online store.
GreenWorld.bio store
GreenWorld.bio online store sells products to businesses and individuals. GreenWorld.bio sells only those products found on the GreenWorld.bio product listing at any given time. Product prices include VAT. We reserve the right to change prices and shipping costs. We reserve the right to change the contents of our web site
How to order
The products are ordered online by adding them to the shopping cart and paying the contents of the shopping cart through the online payment service. All customer information is handled confidentially. The contact information we request from you during the order process will not be used for any purposes other than delivering the order or clarifying any inaccuracies in the order, unless otherwise stated. When you order from our online store you are required to approve and commit to the terms and conditions in force at the time of the order.
Payment and payment methods
Payments are mediated by Stripe. Our payment options include credit and debit card payments. By approving the order on the checkout page you agree to the terms of Stripe. When ordering products, you agree to the general conditions of the GreenWorld.bio online store.
We offer both single buy and recurring products. The recurring products are charged from the chosen card by Stripe as a monthly payment, every 30 days from the initial order. You can cancel the order at any time you want. This can be done either by logging in to your customer profile or by contacting our customer service. If you cancel by contacting our customer service, please give us one day to process your request. Canceling through the customer profile is instant.
Order and payment confirmation
Once we've processed your order, we'll send you an order confirmation with your order details. Always check the content of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation to contact customer service in the future, if needed. When you are in touch with our customer service, always keep your customer number and order number available. Always check that the contents of the delivery match the items in the order confirmation.
You can contact our customer service by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling +44 7486 549999.
Delivery Methods and costs
Shipping costs include postal and packaging costs. We will provide an estimate of the shipping costs on the shopping cart page. When you have selected the payment and delivery methods on the checkout page, the exact shipping costs will be displayed. The delivery methods currently in use depend on where the order will be delivered, the contents of the shopping cart and the total weight of the order. The products are delivered by Royal Mail.
Currently the default shipping methods in our online store cover the UK, all EU countries and Norway. If you are interested in deliveries to other countries, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will calculate the best shipping option for your need.
Delivery time
The estimated delivery time is 2-5 days. We are not responsible for the delays caused by force majeure or indirect harm caused by delays. We inform about major changes in the delivery times on our website.
Return Policy
Due to the hygienic nature of the products we sell, we do not allow product returns.
Unreceived or unaccepted package
This applies to cases where the delivery company is not able to reach the customer according to their standard delivery protocol, or the customer refuses to receive the delivery. Failure to deliver due to these reasons is not the same as a refund or cancellation. For undelivered shipments without a separate cancellation notice, we charge the entire product price and delivery costs.
Troubleshooting
If the product has been lost or damaged during the transport or otherwise does not correlate with your order, you must notify us of the error within 14 days by calling the phone number mentioned in the contact details. If the package is clearly damaged during the transport, you must immediately make a complaint to Royal Mail.
Disclaimer
GreenWorld.bio is not responsible for any damages or other issues caused by the misuse of our products.
